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Insurance & Safeguard Policy

At WOOW, we understand the importance of protecting your shipments. Whether you're sending goods across the globe or receiving them, insurance and safeguards are key to ensuring your peace of mind. Our Insurance and Safeguard Policy is designed to provide extra protection and support in case of unforeseen circumstances.



1. Package Insurance 📦


We offer optional package insurance to protect your items during shipping. This insurance provides coverage for damage, loss, or theft that may occur during transit. Here’s how it works:


Types of Coverage:


Standard Shipping Protection:



  1. ✰ All packages are covered under our standard shipping terms. However, this basic protection does not include coverage for loss, damage, or theft during transit.


Optional Insurance:

For additional peace of mind, you can purchase optional insurance when you book a shipment. This will cover:



  1. ✰ Damage: If your items are damaged during transit, we will replace or reimburse you for the value of the damaged goods.
  2. ✰ Loss: If your package is lost during the shipping process, we will issue a refund or replacement for the missing items.
  3. ✰ Theft: In the rare event of theft during shipping, our insurance will cover the value of the stolen goods.


How to Add Insurance



  1. When placing your order, simply select the “Add Insurance” option when you create your order.
  2. You will be asked to provide the value of your goods and pay only 5% of the total value as an insurance premium.



2. Insurance Claims Process 📝


If your package is damaged, lost, or stolen, follow these steps to initiate an insurance claim:

Contact Us:


a. Report the incident to our customer service team within 48 hours of receiving the package or noticing damage/loss.


Provide Documentation:


Submit the following documentation to process your claim:



  1. ✰ Photos of the damage (if applicable).
  2. ✰ Proof of purchase or value of the items.
  3. ✰ Tracking information to confirm the shipping process.

Claim Review:


a. Our team will review your claim and respond within 3-5 business days to confirm whether the claim is approved.


Reimbursement or Replacement:


If your claim is approved, we will either:



  1. ✰ Provide a refund for the insured value of the items.
  2. ✰ Replace the lost or damaged items, if available.


3. Safeguarding Your Shipments 🔐


To ensure the safe delivery of your package, we take several precautions:


Secure Packaging

We work with trusted shipping carriers that use secure packaging materials to protect your items during transit. We also recommend using bubble wrap, foam padding, and sturdy boxes for fragile or high-value items.


Trackable Shipments

All WOOW shipments come with tracking so you can monitor the progress of your package every step of the way. We partner with reliable carriers to provide real-time updates on the status of your shipment.


Signature on Delivery

For added security, certain packages (particularly high-value items) may require a signature upon delivery. This ensures the safe receipt of your package by the intended recipient.


24/7 Customer Support

Our customer service team is available to assist you at any stage of the shipping process. Whether you need help with tracking or resolving an issue, we’re here to support you.


4. Restrictions on Insurance Coverage 🚫


Please note the following limitations to our insurance coverage:

Prohibited or Restricted Items:


  • ✰ Insurance coverage does not apply to items that are prohibited for shipping or restricted under international laws (e.g., hazardous materials, illegal items).


Customer Negligence:


  • ✰ Insurance claims will not be honored if the damage or loss was caused by improper packaging, mislabeling, or incorrect address provided by the customer.


Time Limit for Claims:


  • ✰ Claims must be submitted within 48 hours of receiving the package or the occurrence of damage/loss.


5. WOOW's Liability 🏢


While we strive to provide the best shipping experience, WOOW is not responsible for the following:


Delays:

Although we work hard to meet delivery estimates, we cannot be held liable for delays caused by external factors such as weather conditions, carrier disruptions, or customs delays.


Customs or Import Fees:

Customs fees, taxes, and duties are the responsibility of the customer and are not covered by our insurance policy.


6. Claims Resolution and Disputes ⚖️


In case of a dispute over an insurance claim or any other issue, we encourage customers to contact our customer service team first to resolve the matter. If a resolution is not reached, we will work with you to explore other options, including escalating the issue to a third-party mediation service if necessary.


7. Contact Us for Insurance and Safeguard Inquiries 📞


For any questions related to insurance, package safeguards, or claims processing, please reach out to our customer support team:



  • Email: support@woowglobal.com
  • Phone: 09649 22 33 22
  • Live Chat: Available 24/7 on our website


We’re committed to keeping your shipments safe, secure, and protected throughout their journey with WOOW.

This Insurance & Safeguard Policy ensures that WOOW customers have a clear understanding of their options for protecting their packages, the process for filing claims, and the limits of coverage. You can adjust the terms or pricing for insurance premiums based on your needs.