At WOOW, we’re committed to delivering your packages on time, securely, and with transparency. Below, you’ll find the essential shipping policies that govern our services. Please read through them to understand how we handle your shipments.
1. Shipping Destinations 🌍
WOOW offers shipping services to the following regions:
- ➟ USA to Bangladesh
- ➟ UK to Bangladesh
- ➟ Bangladesh to Any Country
We partner with trusted global carriers to ensure reliable delivery across the world.
2. Shipping Rates & Fees 💰
- ➟ Shipping Rates: Our rates vary based on the weight, size, and destination of your package. You can calculate your shipping fees using our Shipping Rates Calculator on the website.
- ➟ Free Shipping: WOOW offers free shipping on certain promotions, orders over a specific value, or within select regions.
- ➟ Additional Fees: Certain factors like customs duties, taxes, and handling charges may apply. These fees are usually determined by the destination country and are not included in the initial shipping cost.
3. Order Processing Time ⏳
- ➟Orders are typically processed within 1-2 business days after receipt of payment.
- ➟Processing times may vary based on factors like shipping method, product availability, or holidays. You’ll be notified if there are any delays.
- ➟Customs and import regulations may also impact processing times depending on the destination country.
4. Delivery Time ⏱️
- ➟ Domestic Shipments (Within the Same Country): Generally take 3-7 business days.
- ➟ International Shipments: Delivery time ranges from 7-14 business days, depending on the destination and shipping method.
- ➟ Delivery estimates are based on standard services. Premium or expedited services may offer faster delivery times.
5. Tracking Shipments 📦
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package in real time through our Track Your Shipment page.
6. Delivery Issues & Delays ⚠️
While we strive for on-time deliveries, occasional delays may occur due to circumstances like:
- ➟ Weather Conditions
- ➟ Customs Inspections
- ➟ Holidays or Peak Season
- ➟ Carrier Disruptions
If there are any unexpected delays, we will notify you promptly. If your package is delayed, please feel free to contact our customer support team for assistance.
7. Address Accuracy ✔️
To ensure successful delivery, please double-check the shipping address when placing your order. WOOW is not responsible for delayed or lost shipments due to incorrect addresses provided by customers. If there is an error in the address, please contact us immediately.
8. International Shipping & Customs 🌐
- ➟ Customs & Duties: International shipments may be subject to customs duties and import taxes, which are the responsibility of the customer. These fees are imposed by the destination country and vary based on the value of the shipment.
- ➟ Customs Declaration: We will accurately declare the contents and value of your package to customs, as required by law.
- ➟ Prohibited Items: Certain items may not be allowed for international shipping. Please refer to our What You Cannot Ship section for a list of restricted goods.
9. Package Consolidation 📦
For customers purchasing multiple items from different stores, WOOW offers package consolidation. This means we combine multiple packages into one, which can help you save on shipping fees. Once all your items arrive at our warehouse, we’ll ship them to you together.
10. Lost or Damaged Shipments 💔
- ➟Lost Shipments: If your shipment is lost in transit, please contact us immediately. We’ll work with our shipping partners to locate your package and, if necessary, file a claim.
- ➟ Damaged Shipments: If your package arrives damaged, please contact us within 48 hours of receipt. We’ll help resolve the issue by coordinating with the carrier and processing claims for compensation, if applicable.
11. Returns & Exchanges 🔄
- ➟ Returns: If you need to return a product, please check our Return Policy for guidelines.
- ➟ Exchanges: Exchanges are possible depending on the seller’s policy and product availability.
12. Shipping Restrictions 🚫
Certain products may be restricted for shipping, such as hazardous materials, perishable goods, or items prohibited by international laws. Please check our What You Cannot Ship page for more details on restricted items.
13. Customer Support 💬
For any questions or issues regarding shipping, please feel free to reach out to our customer service team:
- Email: support@woowglobal.com
- Phone: 09649-223322
- Live Chat: Available 24/7 on our website
Contact Us for More Information
We aim to provide the best customer experience possible and will be happy to assist you with any shipping-related inquiries!