At WOOW, your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency about how your data is collected, used, and protected. This page outlines your rights regarding your personal data and how you can exercise them.
📌 What Information We Collect & Why
When you use WOOW’s services, we collect certain types of personal data to enhance your experience, process your shipments, and comply with legal requirements.
1. Information You Provide to Us
- Personal Information: Name, email, phone number, and shipping/billing address.
- Account Information: Username, password, and account preferences.
- Payment Information: Credit/debit card details, PayPal, or other payment methods (processed securely).
- Order & Shipping Details: Package contents, weight, tracking information, and recipient details.
- Customer Support Data: Chat history, emails, or phone call logs related to support inquiries.
2. Information We Collect Automatically
- Device & Browser Information: IP address, operating system, device type, and browser type.
- Usage Data: How you interact with our website, pages visited, time spent, and click behavior.
- Cookies & Tracking Technologies: To remember preferences, enhance security, and improve your experience.
3. Information from Third Parties
We may receive additional data from partners, payment processors, fraud prevention services, or marketing tools to verify transactions, prevent fraud, and optimize services.
🔍 How We Use Your Information
Your personal data is used to provide you with the best shipping experience and to comply with legal obligations. Below is a detailed breakdown of why we process your information:
✅ To Fulfill Orders & Deliver Shipments:
- Processing payments and verifying transactions.
- Generating shipping labels and tracking numbers.
- Coordinating with carriers for delivery.
✅ To Improve & Personalize Your Experience:
- Customizing your dashboard and recommendations.
- Saving preferences and previously used shipping addresses.
- Sending promotional offers or discounts (only with your consent).
✅ To Communicate With You:
- Sending order confirmations, tracking updates, and alerts.
- Providing customer support through chat, email, and phone.
✅ To Ensure Security & Prevent Fraud:
- Detecting and preventing fraudulent transactions or unauthorized activity.
- Protecting accounts against hacking and cyber threats.
✅ To Comply With Legal & Regulatory Obligations:
- Fulfilling tax, import/export, and customs requirements.
- Responding to government requests or legal actions.
🚫 We NEVER sell or rent your personal information to third parties for marketing purposes.
📜 Your Privacy Rights & How to Exercise Them
We respect your rights when it comes to your personal data. Depending on your location (USA, EU, UK, Canada, etc.), you may have specific legal rights under GDPR, CCPA, or other privacy laws.
1. Right to Access (Know What Data We Have)
You have the right to request a copy of the personal data we have about you.
🔹 How to Exercise: Contact us via email at privacy@woowglobal.com to request your data.
2. Right to Correct (Fix Inaccurate Information)
If any of your information is incorrect or outdated, you can request corrections.
🔹 How to Exercise: Log in to your WOOW account and update your profile or contact support.
3. Right to Delete (Request Data Removal)
You can request that we delete your personal data, subject to legal or business obligations.
🔹 How to Exercise: Email us at privacy@woowglobal.com with your account details.
🔹 Exceptions: We may be required to retain some data for tax, legal, or fraud prevention purposes.
4. Right to Restrict Processing (Limit How Your Data Is Used)
You can ask us to temporarily limit the use of your data under certain conditions (e.g., during an investigation).
🔹 How to Exercise: Submit a request through privacy@woowglobal.com.
5. Right to Data Portability (Download Your Data)
You have the right to request a copy of your data in a structured format so you can transfer it to another service provider.
🔹 How to Exercise: Email us to request a portable data file.
6. Right to Opt-Out of Marketing (Unsubscribe from Emails & Ads)
You can opt out of receiving promotional emails and targeted ads at any time.
🔹 How to Exercise: Click the "Unsubscribe" link in our emails or update your preferences in your WOOW account.
7. Right to Not Be Subject to Automated Decisions
You can request human intervention if a decision affecting you was made by an algorithm (e.g., fraud detection systems blocking an order).
🔹 How to Exercise: Contact privacy@woowglobal.com to request a manual review.
🛡️ How We Protect Your Data
At WOOW, we use the latest security technologies to protect your data from unauthorized access, theft, or misuse. Our security measures include:
🔐 Encryption – Your payment and personal details are encrypted using SSL (Secure Socket Layer) commerce
🛡️ Access Controls – Only authorized employees can access your data, and they are bound by confidentiality agreements.
📊 Fraud Monitoring – We use AI-powered tools to detect suspicious transactions and prevent identity theft.
📁 Data Minimization – We only collect the necessary data needed to provide our services.
📞 Contact Us for Privacy Concerns
If you have questions about your privacy rights or need assistance with your data, you can reach us at:
📧 Email: privacy@woowglobal.com
📞 Phone: 09649 22 33 22
📍 Address: House 254, Road 3, Baridhara DOHS
For full details on how we handle your data, please read our Privacy Policy.